Then, click the dotted cube next to your profile picture at the top right, select 'Pages' and choose your business page. If you're not an admin, just request the current page admin to upgrade your permissions to Administrator. You need to have admin privileges to enable/disable Facebook messages. The good news is that it's easy to disable messages on your Facebook page. It's advisable though, that you just disable it instead especially if you're still wanting to use all the features of a business page on Facebook. If you're looking to turn off Facebook Messenger as well as your Facebook account, then you will need to deactivate both separately. 6 easy steps to turn off Facebook Messenger If you are experiencing challenges with it, though, then you can switch off private messages until you're ready to handle them. There are multiple ways to communicate with your customer, so there's no right answer as to whether you need Facebook messenger active on your Facebook page. However, this technological improvement has ushered in new issues that can haunt small businesses: spam messages, overwhelming notifications and unanswered queries. Well, Facebook business pages allow customers to contact a business directly through the private message feature without going through all those hurdles. You might be on hold for hours and then the signal suddenly cuts out and you're back at square one. Allowing customers to message you via Facebook Messenger means you can speak directly to them, wherever you are.īefore the social media age, contacting companies typically meant waiting on the phone while listening to monotonous music.

How to turn off messenger