If you cannot upload/download PST files or connect to Remote site, read the Knowledge Base article on Outlook Backup: Troubleshooting FTP Connection Issues.Installing FileZilla client from Software Center

To refresh folders, press F5 on the keyboard.

To download a PST file, double-click the PST file in Remote site. To upload a file from a folder on your computer to FTP, double-click the PST file in Local site.In the section below the folder list, you will see the files on the server. In the Remote site area, expand the root directory ('/') and click the folder with the name of your Exchange account and then Upload subfolder. In the section below the folder list, you will see the files in the selected folder. In the Local site area, browse to the folder with PST files for upload or the folder you want to download files to. In the FileZilla Quickconnect bar, enter the appropriate settings.Navigate to Services > Outlook Backup > Users > Upload PST file.On the right-hand side find FTP Access section where you will see settings for configuring FileZilla.Navigate to Services > Outlook Backup.Find settings for FTP access in HostPilot:.Download FileZilla, install it with default settings and start the program.Please use HostPilot® Control Panel instead. Note: You cannot DELETE PST files from the FTP server using FileZilla. Read the Knowledge Base article on Account Contacts And Contact Roles for more information. Important: Only Account Contacts with Technical Administrator role and Outlook Backup service assigned can use their credentials to access FTP servers.

You may need to use it for uploading and downloading multiple PSTs. This article gives instructions on configuring the FileZilla FTP client to work with the Outlook Backup tool.

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