microsoft onedrive support contact number

You will then be asked to send a verification code via text message. on the screen that says “Your account is temporarily blocked,” click “Continue” to proceed to the next screen You should be able to reactivate your account by verifying you are the account owner. You have a link to that specific documentation cause I don't believe that's the case.Īlso, are you using two factor authentication - Microsoft Authenticator? If so, have you checked the Authenticator app?From the email MS sent me today about how to unlock my OneDrive (my bold italics): If you don't want to use a phone number you can use email instead.īTW, when you got the notification, was there a phone number / part of a phone already populated there?Īlso, are you using two factor authentication - Microsoft Authenticator? If so, have you checked the Authenticator app?

Microsoft account security info & verification codesĪt the end of the day I don't think you can not just use any phone number since Microsoft uses it as a way of verifying you own the account. We use your security info only to verify your identity if you're accessing personal information or if we detect a problem with your account.

When you give the code back to us, we know that you’re really you so we can help get you back into your Microsoft account. If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. Security info is an alternate contact email address or phone number that you add to your account.

Microsoft onedrive support contact number